Privacy Policy

This privacy policy sets out how Rawi Al Kotob uses and protects any information that you give Rawi Al Kotob when you use this website. Rawi Al Kotob is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Rawi Al Kotob may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st December 2017. When we collect • Register on my site • Place an order • Subscribe to a newsletter • Respond to a survey • Fill out a form • Provide us with feedback on our products or services What we collect We may collect the following information: • Full name • Contact information including email address • Credit card details • Demographic information such as postcode, preferences and interests • Other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: • Internal record keeping. • To personalize user's experience • We may use the information to improve our website, products and services. • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, mail. We may use the information to customize the website according to your interests. • We shall process payments for your purchases made by you using the credit card details you have provided. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. What are the processes are in place and what measures you have taken ensure security? e.g.: PCI Compliant? Since you will be dealing with credit cards. Are you storing credit card details or using payment gateway provider? Malware Scan? Or other software. SLL Certificate? Or other form of information security. (Should mention the security measures in place and liaise with the Ministry of Transport and Communication on the common processes expected.) Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third-party links We do not include or offer third-party products or services on our website. Google (are you using Google AdSense?) Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. We have not enabled Google AdSense on our site but we may do so in the future. Access to your Information (The Qatari Law requires that the individual shall always have the write to delete or remove the personal data, even if they gave their previous consent) You shall have access your information and may request revision of the same by ____________________. You shall have the right to access your information in order to amend, remove or delete all or part of the personal information by ________________________. (What is the mechanism to remove or delete or amend their personal data? Can they log in or do they send email or call your call center? Please include.) You may obtain a copy of your information after making a request and paying an amount that shall not exceed the service fee. (This is a requirement by Qatari Law) How will you implement the process of request and what will be the fee?) How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Complaints If you have any complaints about anything relating to your information and this website, you may contact us in the following methods: Eg. Phone ___________________________ Email ___________________________ Website Request Form ___________________________ (Qatari Law requirements that method of complaint are clear for individuals) Other important Issues: Will you be collecting date from minors? Under age children? Is this website only for adults? (Qatari Law requires Minister’s approval for this – these are the Special Information that requires Minister approval: racial origin, children, health condition, physical condition, psychological condition, religious beliefs, spousal relation, and/ or criminal crimes.) If you intend to obtain information from Children, then you are obliged to: 1. Post a notice on the website in respect of what child data are, how they are used and the policies adopted for purposes of disclosure; and 2. Obtain explicit consents from parents of the children whose Personal Data are being processed whether then E-communication or any other appropriate means; and 3. Provide parents, upon their request and verification of identities, with a description of the type of Personal Data being processed, while stating the purpose of processing and providing a copy of the Personal Data processed or collected about the child; and 4. Upon request of parents, delete, erase or stop the processing of any Personal Data collected from or about the child; and 5. Ensure that a child’s participation in a game, promotional award or any other activity is not conditional on provision of any Personal Data by the child in excess of the necessary Personal Data for purposes of such participation.

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